LTIMindtree has strengthened its partnership with Currys, a leading UK retailer of technology products and services, by enabling transformation of its omni-channel retail customer experiences leveraging Salesforce Service Cloud, Commerce Cloud and MuleSoft. This partnership was recognised with the Dreamforce Partner Innovation Award at Dreamforce 2024 in San Franciso, USA. Key solutions implemented in the transformation include re-platforming of the website to Salesforce Commerce Cloud, the launch of an in-store client app on Experience Cloud, and the implementation of Service Cloud for post-sales support.

Since the inception of this partnership in 2021, Currys and LTIMindtree have revamped the retailer's integrated commerce and support ecosystem. By harnessing the power of the Salesforce platform alongside a broader application landscape, Currys has significantly improved customer experiences, streamlined store operations, and enhanced employee satisfaction. The Dreamforce award reflects the collaborative spirit that has been central to the partnership, with continuous innovation addressing current business challenges while laying the groundwork for future capabilities.

LTIMindtree (formerly Larsen & Toubro Infotech) is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.